Refund Policy

Overview

At Altus, we are committed to providing the highest quality education and career support. We want you to feel confident in your investment. This Refund Policy outlines the terms and conditions under which refunds are granted for our programs and services.

By enrolling in any Altus program, you agree to the terms described in this Refund Policy. Please read it carefully before making a purchase.

7-Day Money-Back Guarantee

We offer a full, no-questions-asked refund within 7 days of enrollment for all standard programs. If you are not satisfied with your learning experience for any reason within the first 7 days, you are entitled to a complete refund of the fees paid.

• Refund request must be submitted within 7 calendar days of the enrollment date
• The 7-day period begins on the date your payment is confirmed
• No reason or justification is required for refunds requested within this window
• Refunds are processed to the original payment method only
• Processing time is 5–7 business days after approval

Refund Eligibility

After the 7-day money-back guarantee period, refunds are evaluated on a case-by-case basis. The following conditions apply:

Bootcamp Refund Policy

Bootcamp programs have a separate refund policy due to their intensive, cohort-based nature and the resources allocated prior to program start.

• Full refund available if request is made more than 7 days before the batch start date
• 50% refund if request is made 3–7 days before the batch start date
• No refund once the bootcamp batch has started
• Batch transfer to the next available cohort is available at no extra cost (one transfer per enrollment)
• In case Altus cancels a batch, 100% refund will be issued within 7 business days

How to Request a Refund

To initiate a refund, follow these steps:

Alternatives to Refund

Before requesting a refund, consider the following alternatives that may better serve your learning goals:

• Batch Transfer: Switch to a future batch at no additional cost (available once per enrollment)
• Course Pause: Pause your enrollment for up to 30 days due to personal circumstances
• Program Switch: Transfer your fees to a different Altus program of equal or lesser value
• Extended Access: Request an extension to your course access period
• 1-on-1 Support: Schedule additional mentorship sessions to overcome learning challenges

Refund to Payment Methods

Refund timelines vary depending on your original payment method:

Contact for Refunds

If you have questions about your refund status or this policy, our support team is here to help. Please reach out through the following channels: